Terms of Service

1. Services Description

Reputation Management Services

Repute Lab provides online reputation management services including:

• Review Management: Monitoring, responding to, and managing online reviews
• Search Suppression: SEO strategies to suppress negative search results
• Content Removal: Assistance with removing or de-listing negative content
• Crisis Management: Emergency response to reputation threats
• Social Media Monitoring: Tracking and responding to social media mentions
• Personal Reputation: Executive and individual reputation protection

Service Limitations

We do not:

• Guarantee removal of specific content (third-party control)
• Create fake reviews or engage in fraudulent practices
• Guarantee specific search engine rankings
• Provide legal services (we coordinate with legal professionals)

2. Account Registration

Account Requirements

To use our services, you must:

• Be at least 18 years of age
• Provide accurate, current, and complete information
• Maintain and update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms of Service
• Engage in fraudulent activities
• Fail to make timely payments
• Abuse our services or staff

3. Pricing and Payment

Service Fees

• Service fees are stated in your service agreement
• Prices are subject to change with 30 days notice
• All fees are non-refundable except as specified in our refund policy
• Late payments may incur additional fees

Billing Terms

• Subscription Services: Billed monthly or annually as selected
• One-Time Services: Payment due upon agreement
• Auto-Renewal: Subscriptions auto-renew unless cancelled
• Payment Methods: Credit card, bank transfer, PayPal

Refund Policy

• 30-day money-back guarantee for new subscriptions
• Refunds processed within 14 business days
• No refunds for services already rendered
• Emergency/crisis services are non-refundable

4. User Responsibilities

You Agree To:

• Provide accurate information about reputation issues
• Grant necessary access to accounts and platforms
• Respond promptly to our requests for information
• Comply with all applicable laws and regulations
• Not interfere with our service delivery

Prohibited Uses

You may not use our services to:

• Create fake reviews or fraudulent content
• Defame competitors or third parties
• Remove truthful negative information through deception
• Violate third-party rights or privacy
• Engage in illegal activities
• Harass, threaten, or abuse others

5. Service Level Agreement

Response Times

• Crisis Management: 2-hour emergency response
• Standard Inquiries: 24-hour response time
• General Support: 48-hour response time
• Reports: Monthly or as specified in agreement

Service Availability

• Target uptime: 99.9% for monitoring services
• Scheduled maintenance with advance notice
• 24/7 emergency support for crisis management clients

Service Guarantees

• We guarantee good faith efforts to achieve stated goals
• Specific results cannot be guaranteed due to third-party factors
• Refunds available if we fail to meet documented commitments

6. Intellectual Property

Our Intellectual Property

All rights reserved to:

• Repute Lab trademarks, logos, and branding
• Website content, design, and software
• Proprietary processes and methodologies
• Reports, analyses, and deliverables format

Your Intellectual Property

You retain all rights to:

• Your business name, trademarks, and branding
• Content you provide to us
• Your business information and data

License Grant

By using our services, you grant us:

• Non-exclusive license to use your information for service delivery
• Permission to post responses on your behalf
• Authority to act as your agent with review platforms
• Right to create content on your behalf (with approval)

7. Confidentiality

Confidential Information

We treat as confidential:

• Your business strategies and plans
• Customer and client information
• Reputation issues and incidents
• Financial information
• Login credentials and access information

Non-Disclosure

• We do not disclose client relationships without permission
• Case studies are anonymized or approved
• NDAs available for sensitive matters
• Staff bound by confidentiality agreements

8. Disclaimers and Limitations

Services Provided “As Is”

Our services are provided “as is” without warranties of any kind, express or implied, including:

• Merchantability
• Fitness for particular purpose
• Non-infringement
• Specific results or outcomes

Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to fees paid in the past 12 months
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for third-party actions or decisions
• We are not liable for losses due to factors beyond our control

9. Indemnification

You agree to indemnify and hold harmless Repute Lab from claims arising from:

• Your violation of these Terms of Service
• Your violation of third-party rights
• False or misleading information you provide
• Your illegal or unauthorized use of services
• Content you request us to create or post

10. Term and Termination

Service Term

• Subscription services continue until cancelled
• One-time services complete per agreement
• 30-day notice required for cancellation

Termination Rights

Either party may terminate for:

• Material breach of terms (with 14-day cure period)
• Non-payment (after 30 days)
• Illegal use of services
• Business closure or insolvency

Effect of Termination

• Access to services ceases immediately
• Outstanding fees become due
• We retain data per our retention policy
• Ongoing campaigns conclude within 30 days

11. Dispute Resolution

Governing Law

These Terms are governed by the laws of England and Wales.

Dispute Resolution Process

• Step 1: Contact us to resolve informally
• Step 2: Formal written complaint with 30-day response
• Step 3: Mediation (if mutually agreed)
• Step 4: Arbitration or court proceedings

Jurisdiction

• Courts of England and Wales have exclusive jurisdiction
• Arbitration per English Arbitration Act 1996
• Class actions are waived

12. Changes to Terms

We may modify these Terms at any time by:

• Posting updated Terms on our website
• Sending email notification to registered users
• Providing 30 days notice for material changes

Continued use of services after changes constitutes acceptance of new Terms.

13. Miscellaneous

Entire Agreement

These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement.

Severability

If any provision is found unenforceable, remaining provisions remain in effect.

Waiver

Failure to enforce any provision does not waive our right to enforce it later.

Assignment

We may assign these Terms; you may not without our consent.

Force Majeure

Neither party liable for delays due to circumstances beyond reasonable control.

14. Contact Information